Privacy Policy —
How percaya4d Protects Your Data

percaya4d ("we", "us", "our", "percaya4d") operates the online sports betting and live casino platform accessible at https://percaya4d.cam and all associated subdomains and interfaces (the "Platform"). In the course of providing our services to members across Malaysia — including players Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam — we collect, process, and store certain personal data.

This Privacy Policy ("Policy") has been prepared to inform you clearly and transparently about the personal data we handle, the purposes for which it is used, the legal basis on which it is processed, and the rights you hold as a data subject. This Policy applies to all individuals who access or use the Platform, register an account, make a deposit, or otherwise interact with percaya4d's services.

By registering an account with percaya4d or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should cease use of the Platform and contact us to close your account.

The following terms carry the meanings assigned below throughout this Privacy Policy:

Term	Meaning
"Personal Data"	Any information that identifies or can identify a natural person — directly or indirectly — including name, identification number, contact details, IP address, device identifiers, and financial information.
"Processing"	Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, transmission, or deletion.
"Data Controller"	percaya4d, the entity that determines the purposes and means of processing personal data collected through the Platform.
"Data Subject"	Any individual whose personal data is processed by percaya4d — in the context of this Policy, primarily Members and Platform visitors.
"KYC"	Know Your Customer — the identity verification process required by regulatory obligations and internal anti-fraud and anti-money laundering policies.
"Cookies"	Small text files stored on your device when you visit the Platform, used to recognise returning users and improve platform functionality and performance.
"Third Party"	Any entity other than you and percaya4d, including payment processors, identity verification service providers, and game studio partners.

percaya4d collects personal data through several distinct channels. The categories of data we collect, and the context in which each is gathered, are described below.

3.1 Registration & Account Data

When you create an account on the percaya4d Platform, we collect:

• Full legal name;
• Date of birth (for age verification — our platform requires members to be aged 21 and above);
• Email address and mobile phone number;
• Chosen username and encrypted password hash;
• Preferred currency (MYR for Malaysian members);
• Country and city of residence (e.g., Kuala Lumpur, Penang, Johor Bahru).

3.2 Identity Verification (KYC) Data

In compliance with our regulatory obligations, we collect the following during the KYC process:

• Copy of government-issued photo identification — Malaysian NRIC (MyKad), Driver's License, or Passport;
• Proof of residential address — utility bill, bank statement, or official correspondence dated within three months;
• Selfie photographs where enhanced identity confirmation is required;
• Source of funds documentation where required for high-volume withdrawal requests.

3.3 Transaction & Financial Data

We collect information related to all financial transactions conducted through the Platform, including:

• Deposit and withdrawal amounts, timestamps, and payment method references (e.g., Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, DuitNow, FPX);
• Betting and wagering history including stake amounts, odds, game types, and outcomes;
• Bonus claiming, wagering progress, and promotional participation records;
• Cryptocurrency transaction hashes where BTC, ETH, USDT, or LTC are used for deposits or withdrawals.

3.4 Technical & Device Data

When you access the Platform, we automatically collect certain technical information:

• IP address and approximate geolocation (city/country level);
• Browser type, version, and language settings;
• Device type, operating system, and screen resolution;
• Session duration, pages visited, features used, and click-path data;
• Referring URL or source from which you arrived at the Platform.

3.5 Customer Support & Communication Data

When you contact percaya4d's support team — via live chat, email, or any other channel — we retain records of the communication, including your query, our response, timestamps, and any attachments shared. This data is used to resolve your issue, maintain service quality standards, and comply with record-keeping obligations.

percaya4d processes your personal data only where there is a legitimate legal basis for doing so. The primary legal bases on which we rely are summarised in the table below:

Processing Purpose	Legal Basis
Account registration and verification	Contractual necessity — required to provide you with an account and access to our services.
KYC and identity verification	Legal obligation — required under applicable anti-money laundering and counter-terrorism financing regulations.
Transaction processing (deposits/withdrawals)	Contractual necessity — required to execute your payment instructions and maintain accurate financial records.
Fraud detection and security monitoring	Legitimate interest — protecting the integrity of the Platform and the financial security of our members.
Marketing and personalised promotions	Consent — where you have opted in to receive promotional communications from percaya4d.
Analytics and platform improvement	Legitimate interest — improving user experience and platform performance based on aggregate usage data.
Responsible gambling monitoring	Legal obligation and legitimate interest — identifying and assisting members who may be experiencing gambling-related harm.

percaya4d uses the personal data it collects for the following specific purposes:

• Service Delivery: To create and manage your Account, process deposits and withdrawals in MYR and cryptocurrency, settle bets, and provide access to all Platform features including sports betting, live casino, slots, and lottery;
• Identity Verification: To confirm that you meet our age requirement (21+) and residency criteria, and to comply with KYC obligations;
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised access, money laundering, and multi-account abuse;
• Customer Support: To respond to your queries, resolve account issues, and maintain communication records for quality assurance;
• Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering, counter-terrorism financing, and data protection regulations;
• Responsible Gambling: To monitor betting patterns that may indicate problem gambling behaviour, and to facilitate the application of your requested deposit limits, session limits, or self-exclusion;
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the overall experience for members across Malaysia;
• Marketing & Promotions: To send you relevant promotional offers, bonus notifications, and account updates — only where you have provided consent to receive such communications. You may withdraw this consent at any time by contacting [email protected].

percaya4d may share your personal data with third parties only in the circumstances described below. In all cases, we take reasonable steps to ensure that third parties to whom data is disclosed maintain appropriate data protection standards.

6.1 Payment Service Providers

To process your deposits and withdrawals, we share necessary transaction data with our payment partners — including providers operating Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, and supported cryptocurrency networks. These providers receive only the data necessary to execute specific transaction.

6.2 Identity Verification Partners

We may engage third-party KYC and identity verification service providers to assist in verifying the identity documents you submit. These providers operate under strict data processing agreements and are prohibited from using your data for any purpose other than identity verification.

6.3 Regulatory and Law Enforcement Authorities

We are required by law to disclose certain personal data to regulatory bodies, financial intelligence units, and law enforcement agencies upon receipt of a valid legal request. We will notify you of such disclosures where we are legally permitted to do so.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial portion of percaya4d's assets, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify affected members prior to any such transfer and will ensure that appropriate data protection obligations are carried forward.

percaya4d uses cookies and similar tracking technologies to operate the Platform effectively, maintain your session, and improve the user experience for members across Malaysia.

7.1 Types of Cookies We Use

Cookie Type	Purpose
Essential Cookies	Required for the Platform to function. These include session authentication cookies, login state persistence, and security tokens. Cannot be disabled without impairing Platform functionality.
Performance Cookies	Collect anonymised data on how members use the Platform — including pages visited, features accessed, and error reports — to help us improve performance and identify technical issues.
Functional Cookies	Remember your preferences, such as language settings, display options, and odds format choices, to personalise your experience on subsequent visits.
Analytics Cookies	Used to understand aggregate user behaviour across the Platform, including traffic sources, session durations, and feature adoption rates. Data is anonymised and not used for individual profiling.

7.2 Managing Cookies

You may configure your browser to refuse certain types of cookies or to notify you when cookies are being set. Note that disabling essential cookies will impair your ability to log in and use the Platform. Functional and performance cookies can be disabled without affecting core account functionality. For browser-specific cookie management instructions, refer to your browser's official help documentation.

percaya4d retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Policy, or as required by applicable law and regulatory guidance. The following retention periods apply as general guide:

• Account and registration data: Retained for the duration of your active Account, plus a minimum of five (5) years following account closure, in accordance with standard financial record-keeping obligations.
• KYC and identity documents: Retained for the duration of your Account and for a minimum of five (5) years after account closure, or longer where required by applicable anti-money laundering regulations.
• Transaction records: Retained for a minimum of seven (7) years to comply with financial reporting and audit requirements.
• Customer support communications: Retained for three (3) years from the date of the last communication, unless they relate to an ongoing dispute or regulatory inquiry.
• Technical and device data: Typically retained in aggregated or anonymised form for up to twenty-four (24) months for platform analytics and security monitoring purposes.

Upon expiry of the applicable retention period, your data will be securely deleted or irreversibly anonymised in accordance with our internal data lifecycle management procedures.

percaya4d implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and the percaya4d Platform is encrypted using industry-standard TLS protocols. Look for the padlock icon and "https://" in your browser address bar to confirm you are on secure connection.
• Password Security: Account passwords are stored as salted cryptographic hashes and are never retained in plaintext. Our systems are incapable of retrieving your original password.
• Two-Factor Authentication (2FA): Members are strongly encouraged to enable 2FA on their accounts. This adds an additional layer of security beyond your password.
• Access Controls: Access to personal data within percaya4d's internal systems is restricted on a strict need-to-know basis. Staff members who access member data are bound by confidentiality obligations.
• Real-Time Fraud Monitoring: Our security systems continuously monitor for unusual account activity, including atypical login patterns, device changes, and transaction anomalies.
• Regular Security Audits: The Platform's infrastructure undergoes periodic security reviews and penetration testing to identify and remediate vulnerabilities proactively.

As a data subject, you hold a number of rights in relation to the personal data that percaya4d holds about you. These rights are summarised below. To exercise any of them, please contact us at [email protected] with sufficient information to verify your identity.